Terms and conditions

1. terms and conditions

Upon receiving the booking confirmation, the guest accepts the following rules and policies and agrees to provide truthful information about themselves.

Check-in/check-out date and daily room rate.
The guest has the unavoidable obligation to register upon arrival at the hotel and to check out at the end of their stay, respecting the check-in/check-out time, and must be the holder of the card with which the payment was made.
Check-in from 3:00 pm. Check-out until 11:00 am. 24-hour reception.
Early check-in: subject to availability. Before 8:00 am, full night. From 8:00 am to 3:00 pm, 50% of the daily rate.
Late check-out without notice: from 12:00 pm to 6:00 pm, 50% of the daily rate. After 6:00 pm, full night.
The guest is responsible for any damage caused to himself, other guests, staff, hotel infrastructure and equipment, as well as to the people accompanying him, and is obliged to pay for the damages or compensate for them.
If your room has a jacuzzi, you must watch the water level at all times. Water overflow: USD 100 fine, plus any damage caused to the property.
Pets are welcome at no additional charge. Any damage they cause to the property is the guest’s responsibility and will be charged to their account.

The hotel is not responsible for money or valuables left in the room or in common areas, so we remind you that you can leave them in the safe in your room or at the administration office, by contacting reception directly.
Excursions and transportation are provided by a third party; individual experiences may be affected by circumstances beyond our control, and therefore the hotel will not be liable for any damage or loss arising from them.
It is forbidden to carry weapons of any kind within our facilities.
It is prohibited to remove any element or furniture from the rooms and common areas.
Making noise or playing loud music is not allowed after 10:00 pm: USD 100 fine. If the police intervene, the reservation may be canceled immediately without refund for the rest of the stay.
The use of intoxicating drugs, narcotics or psychotropic substances is prohibited in any area of the hotel.
Each fine is USD 100 and is charged to the guest’s account. Damage to the property is charged separately, at its value.

2. reservation policy

Upon receiving the booking confirmation, the guest accepts the following rules and policies and agrees to provide truthful information about themselves.

NON-REFUNDABLE RATE: If an advance payment is made, the reservation is non-refundable and no date changes, room changes, or use of payments made as credit for future reservations are allowed.
FLEXIBLE RATE: Guests can cancel their reservation up to 48 hours before check-in without penalty; otherwise, they will be charged 100% of the reservation.
NO-SHOWS: The no-show penalty is the full amount of the reservation.

NOTE : The above policies apply to bookings made directly or through our website.

3. minibar

HAVEN A DESIGN HOTEL The rooms have a minibar service, which is available to guests and can be used whenever desired.

4. warranty form

At check-in, you must complete our guarantee form with clear and accurate credit card information for the reservation holder. This authorizes us to keep a record of your credit card information and to charge for any services or products requested and/or purchased during your stay. It also allows us to cover any additional charges that may arise due to damages or inconveniences during your stay at our facilities or if you leave the hotel without completing the checkout process. This requirement applies regardless of any guarantees provided by the online travel agency (OTA) through which the reservation was made. The information provided by the cardholder will be processed in accordance with our Privacy Policy.

5. no smoking policy

Resolution 1956 of May 30, 2008, from the Ministry of Social Protection, establishes measures and obligations that commercial establishments must comply with regarding the consumption of cigarettes or tobacco, contributing to the protection of health and the environment. Therefore, HAVEN, A DESIGN HOTEL does not allow smoking on its premises. Smoking is only allowed in the pool area on the 11th floor, at 360 Rooftop Bar & Restaurant. Smoking anywhere else in the hotel results in a USD 100 fine.

6. guest policy

For the purposes of this policy, “Lead Guest” is the person whose name appears on the reservation and who is financially responsible for the reservation and any additional charges. “Guest” is a person who checks in with the Lead Guest and intends to occupy the room for the majority of the stay.
A person who arrives later in the reservation and does not stay for the entire duration of the stay is considered a “visitor”.
In accordance with Colombian law, article 17 of Law 679 of 2001, unregistered guests, unregistered visitors and persons under 18 years of age are not allowed to enter hotel rooms.
NOTE: Guests under 18 may only stay when accompanied by their parents and presenting 100% of the documentation required by Colombian law: the minor’s ID or passport, birth certificate or proof of kinship, proof of entry into the country, and notarized permission if traveling with only one parent or with third parties. Minors will not be admitted without complete documentation.

The only identification documents accepted for registration are the physical passport or the physical Colombian national identity document. Digital or paper copies will not be accepted. Passwords or police reports for lost identification will not be accepted either.
The total number of guests and visitors cannot exceed the maximum capacity of the room. Extra person over capacity: COP 120,000 per day. Unregistered guest or visitor in the room: USD 100 fine and possible cancellation of the reservation without refund.
WARNING: The exploitation and abuse of minors in Colombia are crimes fully punishable by imprisonment. (Law 679 of 2001), which authorizes reporting any criminal act against minors to the competent authorities.

7. privacy policy

HAVEN, A DESIGN HOTEL is aware of the importance of information privacy,

The information provided by our customers will not be given to third parties under any circumstances or for any use.
The information will be kept strictly confidential and will only be used to maintain business contact.
HAVEN, A DESIGN HOTEL’s computer systems have all the necessary security protocols to maintain the protection of information.
Our customers have the right to access, rectify, oppose or cancel the information they have provided.