Serena Rewards: loyalty program

Serena Hotels

Elegance without limits

Welcome to the vibrant city of Medellín. Serena Hotels is a hotel company that manages and operates boutique hotels in the heart of Provenza, El Poblado. Our primary mission is to provide exceptional hospitality to our guests and exceed their expectations. We believe that communication is the foundation of excellent service, and getting to know our clients and guests is fundamental to us. Our team strives to offer personalized, high-quality service. We are proud to have a highly qualified team that is dedicated to creating an exceptional experience for each of our visitors, whether it's their first visit or they are frequent guests. Let us get to know you better by registering for our loyalty program with great benefits.

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Serena Rewards · Haven, El Poblado, Medellín

Four levels

Choose your plan

Benefits grow with the nights you spend with us each year.

SERENA

Silver

RewardsPlan 01

Plan Silver

More than 7 nights a year

10% off food and drinks
7% off accommodation
10% off the minibar
Welcome drink at check-in

SERENA

Golden

RewardsPlan 02

Plan Golden

More than 15 nights a year

15% off food and drinks
10% off accommodation
15% off the minibar
Free use of the 360° Rooftop & Restaurant pool
Welcome drink at check-in
Early check-in at no extra cost (subject to availability)
Choose your preferred room within the same category at no extra cost (subject to availability)
Free entry to the hotel’s own events
Booking without guarantee: no penalty for direct cancellation up to 15 days before check-in; otherwise the first night is charged

SERENA

Diamond

RewardsPlan 03

Plan Diamond

More than 25 nights a year

20% off food and drinks
15% off accommodation
20% off the minibar
Free use of the 360° Rooftop & Restaurant pool
Welcome drink at check-in
1 airport-hotel transfer included
Early check-in and late check-out at no extra cost (subject to availability)
Free upgrade to the next category (subject to availability)
Choose your preferred room within the same category at no extra cost (subject to availability)
Free entry to the hotel’s own events
Booking without guarantee: no penalty for direct cancellation up to 10 days before check-in; otherwise the first night is charged

SERENA

Black

RewardsPlan 04

Plan Black

More than 50 nights a year

25% off food and drinks
15% off accommodation
25% off the minibar
Free use of the 360° Rooftop & Restaurant pool
Bottle of champagne on arrival
2 airport-hotel transfers included
Early check-in and late check-out at no extra cost (subject to availability)
Free upgrade to the next category (subject to availability)
Choose your preferred room within the same category at no extra cost (subject to availability)
Free entry to the hotel’s own events and welcome cocktails
Booking without guarantee: no penalty for direct cancellation up to 5 days before check-in; otherwise the first night is charged

For Haven guests, access to the 360° Rooftop & Restaurant and the buffet breakfast are already included in the stay.

Serena Rewards

Elegance without limits

Choose your plan

More than 7 nights a year

More than 15 nights a year

More than 25 nights a year

More than 50 nights a year

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Find us in El Poblado