Comfort and luxury hotel in Medellin

With a privileged location in one of the most vibrant and exclusive areas of Medellín, Haven offers you breathtaking panoramic views of the city and magnificent surrounding mountains. Enjoy the convenience of being close to the best restaurants, shops and attractions, while enjoying an atmosphere of tranquility and elegance. Discover the magic of Medellín from the comfort of your own space at Haven! 

Immerse yourself in an unparalleled experience where elegance meets comfort and design, every corner of our exclusive hotel has been carefully designed to offer you a unique and unforgettable experience.

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Luxury experience in Medellin

FAQ's

What is the exact location of the hotel and how do I get there from the airport or terminal?

To get from the José María Córdova International Airport in Rionegro to Calle 10A #36-29 in the El Poblado neighborhood of Medellín, you have several transportation options:

  1. Bus service (Combuses)
    • Route: Combuses offers a bus service between the airport and Medellín. You can board the bus at the domestic flights exit, Gate #2.
    • Stop in Medellín: The bus will drop you off at the San Diego terminal or at the Exposiciones metro station.
    • Cost: The fare is COP 15,500 per person.
    • Schedule: Runs 24 hours a day with departures every 15 minutes.
    • Additional route: From the San Diego Terminal or Exposiciones Station, you can take a taxi or the Metro system to reach your destination in El Poblado.
  2. Taxi Service:
    • Availability: Taxis are available in the arrivals area of the airport.
    • Cost: The direct trip to El Poblado usually costs between $70,000 and $100,000 COP.
    • Duration: Approximately 40 minutes, depending on traffic.
  3. Private transportation:
    • Reservations: Companies like Paisa Tours offer private transfers from the airport to Medellín.
    • Advantages: This service can be more comfortable and personalized, ideal if you have a lot of luggage or prefer a direct transfer.
  4. Rent a car:
    • Options: Several companies offer car rental services at the airport.
    • Considerations: You should be familiar with the routes and traffic in Medellín.

Recommendation: If you are looking for an economical and reliable option, the Combuses bus service is adequate. However, if you prefer comfort and a direct trip, a cab or private transportation service would be more convenient.

Note: Costs and travel times may vary depending on time of day and traffic conditions. It is advisable to check for updated information before your trip.

What services and amenities are included in the room rate?

  • Breakfast: We offer buffet breakfast as part of the rate.
  • Wi-Fi connection: Free internet access in the rooms and common areas.
  • Daily maid service: Daily cleaning and room cleaning.
  • 24-hour front desk: Customer service available 24 hours a day.
  • Cable/Satellite TV: In-room TVs with a variety of channels.
  • Safe deposit box: Safes available in rooms or at the front desk.
  • Toiletries: Supply of shampoo, soap and other personal hygiene products.
  • Cozy Cafeteria: A space to relax and enjoy drinks and snacks.
  • Rooftop Pool and Bar: Exclusive access to a rooftop pool and bar with 360° panoramic views of Medellín.

Does the hotel offer transportation to the airport or any transfer service within the city?

Yes, we offer this service, it must be arranged with our agents at the front desk of the hotel.

What attractions or important tourist sites are close to the hotel?

El Poblado, one of Medellín’s most emblematic neighborhoods, offers a variety of attractions that combine culture, gastronomy and nightlife. Here are five must-see places for a foreign visitor to make the most of his or her stay in this vibrant area:

  • Lleras Park
    Considered the epicenter of nightlife in Medellín, Lleras Park is surrounded by a wide range of bars, restaurants and nightclubs. It is the ideal place to experience the city’s nocturnal energy and socialize with locals and tourists.
  • El Castillo Museum and Gardens
    Inspired by the castles of the Loire Valley in France, this museum offers a glimpse of European art and architecture in the middle of Medellín. Its gardens are perfect for quiet walks and picnics, providing a serene escape from the urban bustle.
  • Medellin Museum of Modern Art (MAMM)
    Located in the Ciudad del Rio area, the MAMM presents contemporary art exhibitions and is a cultural meeting point. Its modern architecture and frequent events make it a must-see for art lovers.
  • El Poblado Park
    This park is a historical landmark, as it marks the place where the first settlement in the Aburrá Valley was founded. Surrounded by cafes and stores, it is an ideal place to relax and observe the daily life of the city.
  • Santafé Shopping Mall
    This mall is one of the largest in Medellín, offering a wide variety of stores, restaurants and entertainment. Its modern design and themed events make it a popular place for locals and tourists alike.
  • Nutibara Hill and Pueblito Paisa
    Although not directly in El Poblado, its proximity makes it a must-see. It offers panoramic views of the city and a recreation of a traditional Antioquian village, providing an immersion into the local culture.
  • River Market
    This gastronomic market brings together a variety of restaurants and bars in one place, offering everything from local to international food. It is an excellent place to taste different dishes and enjoy a lively atmosphere.

Does the hotel have a restaurant or food service? What are the opening hours?

Yes, our hotel has 360 Rooftop Bar, located on the 11th floor of the Haven Hotel, offering a varied dining experience in a modern and cozy atmosphere. Our menu includes options such as pizzas, grills and Colombian cuisine dishes, complemented by a selection of wellcrafted cocktails.

  • Hours of operation are:
  • Sun – Wed: 7:00 am – 11:00 pm.
  • Thu: 7:00 am – 12:00 pm.
  • Fri – Sat: 7:00 am – 2:00 am.

This establishment is known for its pleasant ambiance, panoramic views of the city and outstanding customer service.

What public or private transportation is available near the hotel?

In El Poblado, Medellín, travelers and residents have access to a variety of transportation options to suit different needs. The three main means of transportation in the area are:

  1. Metro of Medellín
    • The subway system is one of the pride of the city and an efficient way to get around.
    • El Poblado Station: The Poblado station connects users to the rest of Medellín.
    • Advantages:
      • Cheap and punctual.
      • Connects to complementary lines such as the Metrocable, which allows you to explore places such as Arví Park. – Tip: Ideal for avoiding traffic during rush hours.
    • Tip: Ideal for avoiding traffic during rush hours.
  2. Taxis and transport applications
    • Traditional taxis are a reliable option, and apps such as Uber, DiDi and Cabify are widely used in El Poblado.
    • Advantages:
      • Available 24 hours a day.
      • Useful for short trips and to go directly to specific locations.
      • The applications allow you to know in advance the estimated cost of the trip.
    • Tip: Always check that the taxi has a working taximeter.
  3. Urban Buses
    • Description: The public bus system in Medellín includes routes that pass through El Poblado and connect to other parts of the city.
    • Advantages:
      • Inexpensive and with wide coverage.
      • Suitable for those who know the routes and want to save money.
    • Tip: It is advisable to ask locals or use applications such as Moovit to identify the correct routes.

General Tip:

El Poblado is one of the busiest areas of Medellín, so traffic can be heavy during rush hour. Plan your routes in advance and choose the most appropriate means of transportation for each occasion.

Is the area where the hotel is located safe, especially for walking at night?

El Poblado is considered one of the safest and most touristic areas of Medellín, attracting many visitors for its vibrant nightlife, restaurants and shops. However, it is important that travelers take certain precautions to ensure a safe and enjoyable experience. Here are some practical tips for those planning to visit El Poblado:

  1. Familiarize yourself with the areas you will be visiting:
    • Recommended areas: Areas such as Provenza, Parque Lleras and Parque El Poblado are popular and usually well guarded. These areas have a constant presence of tourists and locals, which contributes to a safer environment.
    • Avoid unfamiliar areas: It is advisable not to venture into lesser known streets or neighborhoods, especially at night, as they may lack adequate lighting and police presence
  2. Take precautions at night:
    • Safe transportation: After dark, it is preferable to use reliable transportation services such as licensed taxis or transportation apps. This is especially important when moving between areas or returning to your lodging.
    • Avoid walking alone: Although El Poblado is generally safe, it is wise to avoid walking alone at night on deserted or poorly lit streets. Choose to walk in groups and on crowded routes.
  3. Handling of personal belongings:
    • Be discreet with valuables: Try not to display jewelry, expensive electronics or other valuables in public to avoid attracting unwanted attention.
    • Constant vigilance: Keep your belongings, such as purses and backpacks, in sight and secure at all times, especially in crowded places such as bars and restaurants.
  4. Use Technology and Communication:
    • Transportation Apps: Use approved apps to request transportation and always verify driver and vehicle information before boarding.
    • Secure Connections: When using public Wi-Fi networks, avoid accessing sensitive information and consider using a VPN to protect your data.
  5. Interacting with Strangers:
    • Tread lightly in new relationships: While local hospitality is remarkable, maintain a cautious attitude when interacting with people you have just met, especially at night.
    • Inform others: Let friends or family know your plans and location, especially if you decide to explore the nightlife or participate in activities with new acquaintances.
  6. Information and Updates:
    • – Stay informed: Consult local and reliable sources to be aware of any security alerts or advisories in the area.
    • Emergency Assistance: Have the contact numbers of local authorities and your consulate or embassy handy in case you need assistance.

In summary, although El Poblado is one of the safest and most attractive areas of Medellín, it is important that travelers maintain a vigilant attitude and follow these tips to ensure a safe and enjoyable experience during their visit.

What are the policies, terms and conditions for our guests?

  1. TERMS AND CONDITIONS:
    Upon receipt of the booking confirmation the guest agrees to the following rules and policies and agrees to provide truthful information about himself/herself.

    • Check-in/out date and daily room rate.
    • The guest has the unavoidable obligation to check in at the time of arrival at the hotel and check out at the end of your stay respecting the schedule of Check-In/Out and this must be the holder of the card with which the payment was made.
    • Late Check Out is not allowed in our establishments without prior notice and verification of availability, so guests who fail to comply with this rule after the determined time (11:00 AM) will be penalized taking into account the following conditions:
    • From 12:00pm to 18:00pm 50% of the daily rate will be charged.
    • After 6:00 PM the full night will be charged.
    • Before 15:00, 50% of the daily rate will be charged.
    • The guest is responsible for any damage caused to him/herself, to other guests, to the staff, to the infrastructure and equipment of the hotel, as well as to the persons accompanying him/her, and he/she is obliged to pay for the damage or to compensate for it.
    • If you are in a room with a jacuzzi, you must carefully monitor the water level at all times. Overflowing water will result in an automatic cleaning charge of COP 100,000 plus any additional charges for damage to property.
    • Pets are subject to an additional cleaning fee of COP 100,000 and any damage caused by pets will be charged to your account per day of stay.
    • The hotel is not responsible for money or valuables left in the room or common areas, so we remind you that you can leave them in the safe in your room or in the administration by contacting the reception directly.
    • Tours and transportation are provided by a third party, individual experiences may be cautious due to circumstances beyond our control, so the hotel will not be responsible for any damage or harm arising from these.
    • It is forbidden to carry weapons of any kind inside our facilities.
    • It is forbidden to take out of the rooms and common areas any element or furniture.
    • It is strictly forbidden to make loud noises or music after 22:00 hours, if there is evidence of non-compliance with this rule, the guest must assume a penalty of 100 USD. Any disturbance that causes the police to be called may result in the immediate cancellation of the reservation without refund for the remainder of the stay.
    • The use of intoxicating drugs, narcotics or psychotropic substances in any area of the hotel is prohibited.
  2. RESERVATION POLICY:
    • NON-REFUNDABLE RATE: If prepayment is made, the reservation is non-refundable and no change of date, change of room, or use of payments made as credit for future reservations is allowed.
    • FLEXIBLE RATE: Guest may cancel the reservation up to 48 hours prior to check-in without penalty, otherwise 100% of the reservation will be charged.
    • NO-SHOWS FOR RESERVATIONS: The penalty for a no-show or a no-show will be the total charge for the reservation.
      NOTE: The above policies apply to reservations made directly or through our website.
  3. MINI BARS: HAVEN A DESIGN HOTEL has a minibar service in the rooms, which are provided to accompany the guest and can be picked up.
  4. GUARANTEE FORM:
    At the time of check-in, you must fill out our guarantee form with clear and truthful information of the credit card of the reservation holder. This authorizes us to have a record of your credit card information and to charge the services or products requested and/or purchased during my stay. Likewise, the additional charges that may be generated by damages or disturbances during your stay in our facilities or in case you leave the hotel without completing the checkout process. This requirement applies regardless of the guarantees defined in the OTA’s through which the reservation is generated.The information provided by the owner will be treated in accordance with our Privacy Policy.
  5. NO SMOKING POLICY:
    Resolution 1956 of May 30, 2008 of the Ministry of Social Protection dictates measures and obligations that commercial establishments must comply with regarding the consumption of cigarettes or tobacco that contribute to the care of health and the environment, therefore HAVEN, A DESIGN HOTEL prohibits smoking inside the facilities and smoking will be allowed only in the Rooftop 360 Pool area.Should a guest fail to comply with this policy, he/she will be informed of the appropriate cleaning and smoke removal surcharge.
  6. GUEST POLICY:
    • For the purposes of this policy, “Primary Guest” is the person whose name is on the reservation and who is financially responsible for the reservation and additional charges.”Guest” is a person who checks in with the Primary Guest and intends to occupy the room for the majority of the stay.
    • “Visitor” is a person who arrives later in the reservation and does not stay for the entire stay.
    • In accordance with Colombian law, Article 17 of Law 679 of 2011, unregistered guests, unregistered visitors and persons under the age of 18 are not allowed to enter hotel rooms.
    • NOTE: Only minors under the age of 18 accompanied by their parents and with a certificate of family relationship will be allowed to enter the hotel. If minors are accompanied by others, they must have a notarized authorization from their parents.
    • The only forms of identification accepted for registration are physical passports or physical Colombian identity cards. Digital or paper copies will not be accepted. Passwords or police reports showing loss of identification will not be accepted.
    • The total number of guests cannot exceed the maximum capacity of the room, these will have no cost as long as the names of the guests are not changed at the same day of check-in, otherwise there will be an additional cost of 120,000 per person.
    • WARNING: THE EXPLOITATION AND ABUSE OF MINORS IN COLOMBIA ARE CRIMES FULLY PUNISHABLE BY IMPRISONMENT. (LAW 679 OF 2001), which authorizes the denunciation before the competent authorities, any criminal act against minors.
  7. PRIVACY POLICY:
    HAVEN, A DESIGN HOTEL is aware of the importance of privacy of information,

    • The information provided by our customers will not be given to third parties under any circumstances and for any use.
    • The information will be kept strictly confidential and will only be used to maintain business contact.
    • The computer systems of HAVEN, A DESIGN HOTEL have all the necessary security protocols to maintain the protection of the information.
    • Our clients have the right to access, rectify, oppose or cancel the information they have provided.
  8. HOURS:
    • Reception: 24 hours
    • Check-in time: 15:00 hrs. Check out time: 11:00 am.

What is your policy regarding cancellations, reservation changes and refunds?

RESERVATION POLICY:

NON- REFUNDABLE RATE: If prepayment is made, the reservation is non-refundable and no date change, room change or use of payments made as credit for future reservations is allowed.

FLEXIBLE RATE: Guest may cancel the reservation up to 48 hours prior to check-in without penalty, otherwise 100% of the reservation will be charged.

NO-SHOW FOR RESERVATIONS: The penalty in case of no-show or no check-in will be the total charge of the reservation.

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