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Serena Rewards Introduction

Welcome to the vibrant city of Medellín. Serena Hotels is a hotel operator in charge of the administration and operation of boutique hotels in the heart of Provenza, El Poblado. Our main mission is to provide our top hospitality service to our guests and exceed their expectations. We believe in communication as our basis of great service and it is important to us to know our customers and guests; our team strives to offer personalized and high-quality services. We are proud to have a highly qualified work team that strives to create an exceptional experience for each of our visitors, regardless of whether it is the first time visiting us or if you are frequent guest. Allow us to set to know you better by signing up for our high beneficial loyalty program.

Silver

More than 7 nights per year.

  • 10% off on F&B
  • 7% off on lodging
  • Unlimited access to 360 rooftop bar**
  • 10% off on minibar
  • Welcome drink at check in

**This feature refers to Viktory Boutique and Provenza Lofts guests as Haven guests already have it included.

Golden

More than 15 nights per year.

  • 15% off on F&B
  • 10% off on lodging
  • Unlimited access to 360 rooftop bar, including free pool use.**
  • 15% off on minibar
  • Welcome drink at check in
  • Early check in at no additional cost (subject to availability)
  • Possibility to choose your preferred room in the same category at no additional cost (subject to availability)
  • Free entrance to the hotel’s own events
  • Reservation without guarantee, no penalty for direct cancellation 15 days prior to check in, otherwise the first night will be charged.

**This feature refers to Viktory Boutique and Provenza Lofts guests as Haven guests already have it included.

Diamond

More than 25 nights per year.

  • 20% off on F&B
  • 15% off on lodging
  • Unlimited access to 360 rooftop bar, including free pool use**
  • 20% off on minibar
  • Welcome drink at check in.
  • 1 airport-hotel transfer included
  • Early check in, late check out at no additional cost (subject to availability)
  • Upgrade at no additional cost to the next category according to your purchase (subject to availability)
  • Possibility to choose your preferred room in the same category at no additional cost (subject to availability)
  • Free entrance to the hotel’s own events
  • Reservation without guarantee, no penalty for direct cancellation 10 days prior to checkin, otherwise the first night will be charged

**This feature refers to Viktory Boutique and Provenza Lofts guests as Haven guests already have it included.

Black

More than 50 nights per year.

  • 25% off on food and beverages
  • 15% off on lodging
  • Unlimited access to 360 rooftop bar, including free pool use**
  • 25% off on minibar
  • Welcome drink (champagne bottle) at check in
  • 2 transportation included airport-hotel
  • Early check in, late check out at no additional cost (subject to availability)
  • Upgrade at no additional cost to the next category according to your purchase (subject to availability)
  • Possibility to choose your preferred room in the same category at no additional cost (subject to availability)
  • Free entrance to the hotel’s own events and welcome cocktails
  • Reservation without guarantee, no penalty for direct cancellation 5 days prior to check in, otherwise the first night will be charged.

**This feature refers to Viktory Boutique and Provenza Lofts guests as Haven guests already have it included.