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Occupancy Policy

Haven hotel is focused on customer service. We do not charge a visitor / guest fee as long as the occupancy at any given time does not exceed the number of guests in the reservation.

Additional fee will be charged for guests that exceed number in reservation.

Haven hotel reserves the right to deny access to additional guests and to guests who are not registered at the time of check-in.

Strictly, no one under 18 is allowed, unless accompanied by a parent or a legal guardian.

By law, only Passports and Colombian Cedula are allowed forms of identification. Photocopies and contraseña are not acceptable.